How can we help you?

On the login screen, tap "Forgot Password" and enter your registered email. You'll receive a reset link within a few minutes. Check your spam folder if it doesn't arrive. For security, the link expires after 30 minutes.

Go to Menu → Account → Edit Profile. You can update your display name, profile photo, bio, and contact details there. Note that your registered email address cannot be changed once set.

Each email address can only be associated with one account. You can, however, switch between being a client and a service provider within the same account. Creating multiple accounts to circumvent bans or verification is against our Terms of Service.

8-Diverge accepts major debit and credit cards, mobile money, and bank transfers depending on your region. Payment methods available to you are shown at checkout. All transactions are processed through our secure payment gateway.

If you're unsatisfied with a completed order, go to Orders → select the order → tap "Dispute". Describe the issue and our team will review it within 48 hours. Refunds are processed back to your original payment method within 3–5 business days once approved.

Payments are held securely until you confirm the service has been completed to your satisfaction. Once you confirm, funds are released to the provider. If you don't confirm within 72 hours of the agreed completion date, payment is automatically released.

In the app, go to Menu → Become a Provider. You'll need to complete KYC verification first, then fill in your service details, service area, pricing, and upload a profile photo. Your listing goes live as soon as it's reviewed (usually within 24 hours).

Creating a provider profile and listing services is completely free. 8-Diverge takes a small platform commission (shown before you confirm each job) to keep the service running and secure. There are no monthly fees or upfront costs.

First, force-close and reopen the app. If that doesn't help, try clearing the app cache (Android: Settings → Apps → 8-Diverge → Storage → Clear Cache). Make sure you have the latest version installed. If the issue persists, contact support with your device model and OS version.

Check that notifications are enabled for 8-Diverge in your device's Settings → Notifications. Inside the app, go to Account → Notification Settings and make sure notifications are turned on. If using battery-saving mode, add 8-Diverge to the whitelist so it can run in the background.

In a chat, tap the three-dot menu (⋮) in the top-right corner, then select "Report User". Choose a reason from the list and add any details. Reports are reviewed within 24 hours. You can also block a user from the same menu to stop all communication immediately.

Yes — all voice and video calls use WebRTC encrypted peer-to-peer connections. Your phone number is never shared. Calls are routed using internal user IDs only. Neither the other party nor 8-Diverge can see your phone number.

You'll need a government-issued ID (national ID card, passport, or driver's licence). You'll also need to take a live selfie for face matching. Make sure your ID is not expired and photos are clear and well-lit.

Common rejection reasons include blurry photos, expired documents, or a mismatch between the selfie and ID photo. Re-read the instructions carefully, then submit again. If you've submitted correctly twice and still been rejected, contact support with your submission reference number.